Returns

1. Return period: The consumer may return a product within 14 days of receiving it, without providing any reason.
2. Period for multiple products: For orders including several products, the return period starts from the date of delivery of the last item.
3. Return address: Returns should be sent to the seller’s address. The return shipping cost is covered by the customer:
   Kosmetyk.fr
   Koperwerf 27, 2544EM Den Haag
   E-mail: [email protected]
   Phone: +31624923140 (8:00–15:00)
4. Return method: The consumer may return the product using any shipping method (courier, post); the cost of return shipping is borne by the consumer.
5. Refund: The seller will issue a refund promptly, no later than 14 days after receiving the return notice. The refund will be made using the same payment method chosen by the customer during purchase. The processing time may depend on the payment operator and the customer’s bank.
6. Refund condition: The seller may withhold the refund until the returned product is received or proof of shipment is provided.

Complaints

1. The consumer has the right to submit a complaint if the product is defective or not in accordance with the contract.
2. Complaint address:
   Kosmetyk.fr
   Koperwerf 27, 2544EM Den Haag
   E-mail: [email protected]
   Phone: +31624923140 (8:00–15:00)
3. How to submit a complaint: The claimed product may be returned by any shipping method. The cost of return shipping is covered by the seller if the complaint is accepted.
4. Complaint processing time: The seller will review the complaint within 14 calendar days and inform the consumer of the outcome.
5. Complaint decision: If the complaint is accepted, the seller will refund the full purchase amount or replace the product with a new one.